Polaris versus Tim Hortons


Just one more short Polaris story, that I didn’t mention earlier.

The Adam Baldwin Q&A session on Saturday afternoon started late, because Adam still had people who’d waited in line for his autograph, and somebody decided not to disappoint them. So, to ‘stretch’ the time for those of us waiting in the Q&A room, the MC, Larry, told us a little story.

The convention was held in a complex with a convention center, a little enclosed mall, and two hotels. Right next door was a sort of strip mall and one of the biggest businesses there was a Tim Horton’s chain coffee and donuts shop. As you might imagine, it was pretty popular with the convention-goers. We Canadians love our Tim’s.

But the air conditioning in this particular Tim’s location was broken, and apparently the head office hadn’t done anything about it in over a week – because no customers had complained to them. Larry was quite upset about this, mostly on behalf of the employees there, and I rather saw his point. Customers aren’t terribly inconvenienced by the heat in the little time it takes them to line up and get their order, but it’s much harder on somebody working an eight-hour shift in a kitchen without air conditioning during a hot spell.

So, Larry not only got the number for head office and the details on what store number was having the problem – he shared them with all of us and invited us to complain as often as we liked, to entertain ourselves by using funny voices and impersonating our favorite TV stars, and so on.

I was intrigued by the idea, but didn’t actually get around to calling. The next day, before Jewel Staite’s Q&A, there was an update – a vice-president of something-or-other from Tim’s head office had been to the store on Sunday morning and was doing what she could to make sure that the AC would get fixed as soon as possible.

Even if I didn’t place a call, I’m pleased that I got to hear about that story. So that’s why I’m passing it on to you.

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